Xperience Sports Ltd info@xperiencesports.co.nz

Shipping & Returns

 

Shipping

 

In addition to the Price, we charge shipping rates based on each delivery address that Products are shipped to.

 

Indicative standard delivery rates (GST inclusive) for deliveries in New Zealand are as follows:

 

 

Shipping & Handling Cost

 

Total Order Amount

Auckland local/outer AKL

North Island

South Island

 

Up to $299

$5.75

$7.45

$9.30

 

$300-$500

$6.90

$8.60

$11.00

 

$501-$750

$8.05

$10.35

$15.50

 

$751-$1000

$9.20

$19.00

$25.00

 

More than $1001

Free

Free

Free

 

 

 

 

 

 

Add $5 if delivery is to a Rural Delivery address, which is shown on checkout as handling, fees. Saturday delivery where applicable $5.00 on top of above shipping cost. No shipping will be done to PO Address it will be done only to physical address.

 

If the order falls outside the standard delivery charges outlined above or there are multiple carton charges applicable to your order, then we will provide you with a freight quote for your approval and confirmation before delivering the order.

 

For the avoidance of doubt:

 

a) for all orders exceeding a total order amount of $1000, standard shipping is free of cost; and

 

b) the shipping & handling  rates set out above are an estimate only, are subject to change without notice and are not binding on us.

 

All balls will be supplied deflated, unless otherwise requested. Inflate balls may attract additional freight.

 

Most orders begin processing as soon as your online purchase is completed. If due to any reason the Product is not available then we will inform you of the approximate time it will be available.  If you still want to place the order then the payment will be kept on hold pending delivery of the order.  If you do not wish to proceed with the order, then the payment will be cancelled or returned by the Company to the Buyer as soon as reasonably practicable.

 

Where an Overseas Delivery is applicable, please contact us through the Website and we will provide you with a freight quote for your approval and confirmation before delivering the order.

 

Returns 

The Company wishes to make the online shopping experience as easy and risk free as possible. We understand that sometimes things may not turn out as you expected.  

 

If you are dissatisfied with a Product or a Product is faulty or defective, you can:

 

a)     Return the Product within 30 days of receipt of the order for repair or replacement of that Product. Or

 

b)   Cancel an order in full or in part within 5 days of receipt of the Product for a full refund of the Price of the relevant Products minus shipping & handling charges.

 

Provided that the Product must be in the same original condition as it was delivered and is unused and complete (including the original packaging in so far as reasonably possible).  Products cannot be returned if they have been modified, used,damaged, worn, engraved, re-sized or altered or any marks/taped on the original product.  

 

If you would like to return a Product, contact the Company through the email support@xperiencesports.co.nz and we will notify you in writing of the address to return the Product to us.  The Company will inspect the returned Product and notify the Buyer in writing whether the Company accepts the returned Products, acting reasonably.  Where the returned Product is accepted, the Product will be either repaired or replaced by the Company at the Buyer’s option or the Buyer will receive a full refund of the Price of the Products, as applicable. Where the Product is not accepted, the Company will return the original Product to the Buyer. If a refund is payable to the Buyer, we will process the refund as soon as possible and in any case within 7 days from the date of receipt of returned Products by the Company.

 

For the avoidance of doubt, the delivery costs of a Buyer returning Products under this return policy shall be payable by the Buyer. This return policy applies in addition to, and does not affect, your statutory or contractual rights, including the consumer guarantees which are imposed by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.